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It’s not enough to achieve lower costs in field service, to be successful today you need to have a smart field service, connected team. Workers must be able to adjust in real-time to meet the changing wants and needs of customers. With so many variables to log, monitor, and control, keeping assets and resources productive and focused on satisfying customer needs is key. The most agile supplier will be the most successful.

Avalon has been helping companies become more agile with smart connectivity. Keeping field resources connected with real-time information to deliver superior customer service. You gain a competitive advantage while keeping productivity high. Avalon combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and effective:

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Zebra gives your field operations better connectivity, more accurate up to date data, and more flexibility. They get access to technical specifications, inventory information, and direct customer communication on the go. Zebra helps you optimize operations and empower workers to deliver top customer service.  

Handheld Computers for Smart Field Service
Zebra TC51 Handheld Computer with Water on the Screen

TC51/TC56 Touch Computer Series

They may look like popular smartphones but they’re powerful handheld computers. Your team is always connected and up to date, ready for what the field throws at them. Your people can be faster, smarter, and satisfy more customers.

Mobile Printers
ZQ500 Mobile Printer Smart Field Services

Wireless mobile printers go where your field service forces go. Simplify transactions. Print receipts and invoices on the spot. Features a range of the latest connectivity options and robust functionality so you keep up with the most demanding situations.

Rugged Smartphones
TC25 handheld Computer for Smart Field Services

Zebra TC25

Rugged, reliable and powerful. Real-time data and voice, point and shoot capture of any electronic or printed barcode – rugged smartphones make your team smarter, faster and more agile. Personal devices can’t match the durability or functionality for a day in day out business use that rugged smartphones deliver.

Manage Customer Activity for Smart Field Service

Android Product line up for Manage Smart Field Services

Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images. Your team gets all the functionality they need to provide great customer service. Fast.

  • Gain complete visibility into worker location and activities
  • Manage work orders in real-time
  • Instant alerts for schedule, route or delivery changes
  • Perform on-site transactions
  • Customers can check status or create new work orders on a branded portal
  • TRUSTe Privacy Certification Seal®

High-Efficiency Field Service Implementation for You

Avalon’s experience and expertise can help your field service team become more agile and more effective. We’ll analyze your business and data management needs and customize a solution that fits your company. Ask us how Avalon can help you get and keep your competitive advantage. 

Field service is the name of the game. Mobile workers keep everything moving. When they’re productive, the enterprise is productive. Avalon Integration helps you keep productivity high by keeping you connected.

Avalon Integration combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and running smoothly with real-time data management and on-site flexibility.

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Managing far-flung human capital is tough. It’s a constant battle to maintain profit margins, revenues, and quality of service. Enterprises are always on the hunt for cost reduction and ways to improve efficiency and accuracy.

Zebra gives your field operations access to technical specifications, inventory information, and direct customer communication on the go, to improve customer satisfaction and reduce repeat calls. 

Handheld Computers for Field Service
TC72 is a handheld device built for field service

So much to do – deliveries, equipment repair, plumbing, electrical, parcel delivery, yard maintenance, to name just a few – so little time. And so many competitors ready to serve your customers if you slip. They may look like popular smartphones but they’re powerful handheld computers that make field people faster, smarter and help to satisfy more customers.

TC51/TC56 Touch Computer Series

TC51 and TC56 being used in Field Service

Rugged industrial design that looks and feels like the most popular consumer-style smartphones but armed with Zebra-only enterprise-class features, power, security, and manageability your business requires.

Mobile Printers for Field Service
Mobile Printers can be used for Field Service

Rugged wireless mobile printers tailored to what you do and how you work. Printers range from those ideals for occasional use, to rugged machines that feature a range of latest connectivity options and robust functionality that keeps you operating in the most difficult situations.

IMZ Series

  • Proof of Delivery
  • Receipts
  • Parking Regulation
  • OMNI-Channel Fulfillment
  • Fleet Management
  • Field  Sales
  • Field Service
  • Mobile Asset Management

Rugged Smartphones for Field Service
TC25 - Field Service

Zebra TC25

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Zebra TC55

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Welcome to the Future – the Internet of Things (IoT)

Tom using a Zebra Printer and Scanner to prep a box for shipping

When it comes to delivering superior customer service, having the right person, at the right place, at the right time, with the right equipment, is fundamental. Mobile devices have elevated field service dramatically. But the Internet of Things (IoT) is being adopted rapidly and is greatly expanding the capabilities of field mobility. With connected devices and IoT technologies, field personnel will gain actionable insights that enable them to interact and communicate better, faster, and more intelligently than ever.

Imagine a territory of vending machines that give you real-time updates on what’s in stock, what’s needed to be restocked and what needs immediate mechanical attention – all part of the real-time analytics that includes sales activity, broken down by day, hour, brand, etc.

Avalon and Zebra are bringing together real-time asset visibility, rugged mobility, and cloud technology to lead the way to a new level of efficiency, accuracy, and quality. By capturing data and turning it into actionable insight, companies gain Enterprise Asset Intelligence™ — resulting in more informed decision making and more efficient and accurate performance. The right assets, in the right places, at the right time – for the best outcome at the lowest cost.

High-Efficiency Field Service Implementation for You

Avalon’s experts are ready to help you maximize productivity from your field service team. We analyze your business and data management needs and tailor a system to fit the specific needs of your company. We specialize in process design, technical interface design, user interface design and construction, and developer training. Ask us how to keep you moving forward with expert implementation.


Get More Production and Empower Your Workforce

In today’s mobile world it’s more important than ever to track, manage, and get the most from your workforce resources. Avalon Integration offers the most complete mobile productivity solution on the market. MobiWork® is a suite of field service solutions built from the ground up to be a comprehensive and seamless resource to empower any business with employees in the field.

Any Field Service Operation

  • Field Service
  • Field Sales
  • Field Marketing
  • Logistics
  • And Many Others

MobiWork® leverages advanced native applications on smartphones, tablets, or rugged devices and pairs well with enterprise-grade hardware from leading technology makers like Zebra. It increases productivity, improves information exchange, and builds customer satisfaction. Reflecting best business practices MobiWork® is cost-effective, highly customizable, easily integrated with existing software, and deploys in minutes.

Unlike traditional mobile workforce management software, MobiWork® is not limited to simply tracking vehicles. It empowers and unifies both mobile and office-based workforces as well as customers with a powerful, fully integrated smartphone and SaaS/cloud-based solution.

MobiWork® offers a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch, contact management, and more. It offers cloud-based deployment options and native mobile compatibility with Android devices.

MobiWork®  can be used by companies of any size, in any vertical, and can be used by one user or thousands – managing global operations in multiple countries around the globe on multiple smartphones and tablets, with multiple carriers, in multiple languages and integrated with existing CRM/ ERP.

Manage Productivity to New Heights
Being your Productivity to New Heights

Dramatically increase productivity, reduce costs, and provide real-time information exchange and visibility into every aspect of your business. Capture users’ locations when they log in with a smartphone, tablet, or rugged device. Track individual users, gather and analyze data related to GPS tracking, optimize movement, create timesheets.

Manage Customer Activity

Manage Customer Activity in any environment

Manage Customer Activity in any environment

 

Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images.

Critical Business Information for the Entire Team to Empower

  • Gain complete visibility into worker location and activities  
  • Manage work orders in real-time
  • Instant alerts for schedule, route or delivery changes
  • Perform on-site transactions
  • Customers can check status or create new work orders on a branded portal
  • TRUSTe Privacy Certification Seal®

MobiWork® Key Benefits
Avalon Integration and MobiWork Logos

Grow your Business
MobiWork - Grow Your Business Icon

Dramatically increase productivity, reduce costs, and provide real-time information exchange and visibility into every aspect of your business.

Empower Your Team
MobiWork - Empower Your Team Icon

Simplify the day-to-day life of every member of your organization allowing them to perform at their best anywhere, anytime, on any device creating greater customer service while enhancing your bottom line.

Built for You
MobiWork - Built For Your Business Icon

Easily configure to fit your unique business, no matter how specific your requirement and industry.

Key Features

Rich feature set – Everything you need for the day-to-day operations of your team.
Empower Your Warehouse with a Rich Feature Set

Built-in frameworks – Easily configure (no coding required) your data, workflows, and analytics to fit your business.
Built In Frameworks for any Warehouse Setup

Connect to existing software – MobiWork® integrates with your existing software to provide an end-to-end solution that is truly built for the field and for smartphones.
Empower Existing Software within your Warehouse

Talk to us, Avalon Integration, about how to empower your mobile workforce with MobiWork® to get big gains in productivity and customer service.

ZT610Zebra is proving that 2017 will be one of its most profitable years to date by kicking off quarter three with the launch of its new industrial printer series, ZT600. The launch of this new series comes with the promise to expand integration with other business platforms, increase durability, scaling production numbers and controlling expenses, that was originally released with the Xi series.

The ZT600 series is composed of two high-performance devices, the ZT610 printer, and the ZT620 label printer. Both partners of the new launch feature an easy to navigate interface, a sleek, clean design, and quick turnaround time that keeps the consumer in full control. The ZT610 is the printer with the faster print time, 356 m per second to be exact, as well as 600 dpi print resolution and a 4-inch visibility screen. No doubt, the ZT610 will soon see popping up in home offices, startup businesses, and high-performance operations departments.

Right in line with the ZT610, the ZT620 is the label printer for high demand office environments that also utilize mailing in multiple components of their business. This metal-based printer generates labels at a maximum speed of 12 inches per second, and six inches wide. The ZT620 will most likely be spotted in post offices, retail brick and mortar stores, and C2C businesses.

An exciting end to the 2017 fiscal year is sure to be in store for Zebra technologies and its’ consumers!

Contact us today for information.

Avalon Homepage Logos13

How the Internet of Things (IoT) is Changing the Way We Work

Internet Of Things iOTOf the many new technologies that have emerged in the past decade, the Internet of Things (IoT) and mobile computing are leading the way in allowing companies of all sizes to become more efficient and effective. As more and more companies embrace the idea of a mobile workforce, the IoT allows their workers to manage multiple tasks, access data in real-time, and embrace empowerment at the touch of a button.

Most industry observers say we are still at the very beginning stages of leveraging this incredible new age of automation. In manufacturing, distribution, and warehousing, the IoT can come alive on virtually every mobile computing device deployed. The Honeywell CT50 handheld mobile computer, for example, fits in your pocket but is designed for the rigors of a warehouse environment, giving users the ability to talk, text, access the company network, and much more. It can be as simple as developing a targeted mobile application and placing it into the hands of your mobile workforce.

Realizing a boost in productivity is the biggest advantage – which helps to control or even reduce costs, eliminates errors, and even improves worker safety. When your workers have virtually everything they need in the palm of their hands, they can move freely, save time and improve the quality of workflow processes.

What is the Most Prominent Emerging Technologies?

Further technologies are shaping the future of automation as organizations leverage the Internet of Things (IoT):

  • BYOD (Bring Your Own Device) – There is hesitation within the organization to allow employees to use their own devices, there are several devices on the market that can offer the features and functionality of a warehouse device, but with the sleek, modern design of a personal device.
  • Big Data – The technology further enables us to manage big data easily – giving companies greater visibility on many fronts. Flexibility in accessing data helps users become more informed, provide better customer service, and increase quality assurance.
  • Artificial Intelligence and Smart Homes – SIRI, OK Google, and Amazon’s Alexa can turn on your TV, turn up the volume, shut off the lights, add an item to your shopping list and do pretty much everything except fix breakfast. Where will this technology fit in our industry? Time will tell

What does the Future Hold for the IoT and Mobile Computing?

In their most recent Global Mobile Data Traffic Forecast Update, Cisco reports that mobile data traffic (over the IoT) has increased by 1800% in the past five years! Mobile computing has leapfrogged every other technology in terms of acceptance and we are not even close to realizing its full potential.

Every day there are new advances and we just seem to take them in stride. We can now talk to a device and have it talk back to us. Companies routinely recommend other things for us to buy based on past buying habits and the buying habits of other people like us.

The Internet of Things (IoT) is the backbone of all the emerging technologies and providers are racing to get fiber to as many users as possible.  All those work crews you see on your streets are laying the network of the future and the information those networks carry are revolutionizing our world.

How do We Get Started?

Interested in further exploration of the world of mobile computing? Let us help you navigate the waters today so you can start realizing the potential of your organization with the advantages of mobile computing. Ask us how we’re helping other companies and the ways in which they’ve been able to improve workflow processes for better overall efficiency.

Contact us today for information.